What to Expect

Everything you need to know about your pet's stay

Hours

Monday - Friday- 7:30 - 6:30 

Saturday - 9:00 - 4:00

Sunday - Lobby is Closed, Prearranged pick up and drop off 4pm - 6pm


We request pick up and drop offs to not occur Monday through Friday between 1pm - 3pm during our quiet time. 


Tours

New clients are welcome to come for a tour of our facility Monday through Friday between 1pm-3pm and Saturdays 11am-1pm. Our lobby is closed on Sundays. If you are not able to come during these times we encourage you to call us at 352-433-0665 to set up a time that works for you.  


Reservations and Cancellations

To reserve a spot for your pet’s upcoming stay we will need a 50% deposit of all stays over $100 or a deposit of one night’s stay if under $100.

This deposit is refundable if cancelled 3 days prior to your check in. 


Holiday Reservations

Reservations cancelled 7 days prior to the date of check in will receive a full refund on their deposit.

  • New Year’s Eve
  • New Year’s Day
  • Marion County Spring Break
  • Easter Day
  • Memorial Day
  • The 4th of July 
  • Labor Day 
  • The Week of Thanksgiving
  • The Week of Christmas/Christmas Eve

The Lobby is closed on the following Holidays - 

  • New Year’s Day
  • Memorial Day
  • The 4th of July 
  • Labor Day 
  • Thanksgiving
  • Christmas Day 


What else do I need to do?

All new clients need to fill out our new client paperwork before their first stay.

We require all dogs to be up to date on the following vaccines. Please be prepared to show proof of vaccines before your reservation is confirmed.

     -Rabies

     -Distemper

     -Parvo

     -Bordetella


We require all cats to be up to date the following vaccinations. Please be prepared to show proof of vaccines before your reservation is confirmed.

     -Rabies 

     -FVRCP


All pets are required to be on a regular flea and tick prevention that doesn’t expire before the end of their stay. If the medication needs to be given during their stay, please let us know so we can administer for you.


At Cuddle Bugs Pet Resort, the health and safety of your pet is most important to us. All pets must be in good health and current on all required vaccinations prior to check-in. Pets must not have been exposed to any contagious or communicable diseases 30 days prior to their visit/stay at Cuddle Bugs. Please allow a 48 hour waiting period after giving vaccines to bring your pet to our resort for all services.


Packages

Boarding and Daycare packages are available for purchase for all of our frequent visitors. These packages are offered at a discounted rate and the credits do not expire. Packages are nonrefundable.


What do I need to bring for my pet’s stay?

We are all inclusive and can provide everything necessary for your pet’s stay this includes food, bowls, beds, and blankets. 

Customers are encouraged to bring their pet’s own food to avoid any stomach issues with their dog. Please bring all food and treats in a resealable bag or container. 

We have plenty of beds and blankets here to keep your dog comfortable. If you would like to bring something from home for you pet you are welcome to do so as long as it is machine washable and non breakable. 

Any item you bring for your pet’s stay must be labeled with your pet’s name.

Please leave all bowls at home.


Picking Up 

You may pay the remaining balance of their stay upon pickup except on Sundays. We try not to collect payment on Sundays so these stays should be paid in full at drop off.

A staff member will review your pet’s stay with you at pick up. Please look over your pet’s items to assure all belongings are there. 

If you decide to pick your dog up early from their stay, please give a 48 hours notice. If not you will be charged for the night you leave. We understand there are emergencies and this can be discussed with the staff on a case by case basis. 


A $25 late pickup fee will be charged for every 30 minutes your dog is picked up late from daycare, not to exceed $50. If your dog is not picked up by 1 hour after closing, your dog will be boarded for the night and you can pickup the next morning. Your account will be charged a boarding fee in addition to the $50 late pickup fee.


What if there is an emergency while my pet is visiting?

We request two backup contacts to make sure we are able to reach someone. The first is a secondary contact, such as a spouse or someone else living in the home. The second is someone  local to Ocala that would be available to assist with your pets in case of emergency. Please choose someone that won’t be traveling with you. Should we be unable to contact you or your emergency contacts our next step would be to contact your preferred veterinarian. Thanks to these steps we feel confident that we can handle any emergency if needed. 


Cuddle Bugs Pet Resort works with Fox Creek Animal Hospital if we are unable to bring your pet to your veterinarian. They are located at 7651 SW State Rd 200 Suite #306, Ocala, FL 34476.  If your pet needs to visit Fox Creek, they will be happy to do a follow up consult with you when you get home. If it is after hours, we will take your pet to UF Pet Emergency Treatment Services, located at 3200 SW 27th Ave, Ocala, FL 34474. 


If your vet is located in Ocala, and it is a non-emergency, we will take your pet to their vet to be seen. We will always call and consult with you before taking your pet to the vet for non-emergency visit

image1